Privacy Policy

01 · Introduction

Trove Inc. ("Trove," "we," "us," or "our") describes how it collects, uses, and shares information when users access the platform and services. Your privacy is important to us, and we are committed to protecting it through our compliance with this policy.

By accessing our Services, you agree to the collection and use of information as described herein. This policy covers data collected on the platform, via electronic communications, and through third-party partners for payments and identity verification.

02 · Information We Collect About You

Information You Provide

• Account details including name, email, and passwords
• Identity verification data (KYC/AML): addresses, birth dates, government IDs, SSNs
• Transaction records: purchases, sales prices, account balances, withdrawal history
• Support communications and feedback
• Marketing communication preferences

Automatically Collected Information

• Internet activity: IP addresses, browser type, pages viewed, access times
• Device data: hardware models, operating systems, unique identifiers
• Geolocation derived from IP addresses
• Cookies and tracking technologies for functionality, analytics, and advertising

03 · How We Use Your Information

We use collected data to:

• Process transactions and manage accounts
• Personalize user experiences
• Send transactional communications
• Deliver marketing materials (with opt-out options)
• Monitor security and detect fraud
• Analyze platform usage for improvement
• Comply with legal obligations

04 · How We Share and Disclose Your Information

We do not sell your personal information. However, information may be shared with:

• Identity verification partners (for KYC/AML compliance)
• Payment processors
• Communication platforms
• Analytics providers
• Shipping carriers (USPS, FedEx, UPS)
• Business transfer recipients
• Law enforcement when legally required

05 · Data Retention

Personal information is retained as long as necessary for its original purposes or legitimate business needs. After account closure, data is kept for at least five years to comply with anti-money laundering obligations. Following this period, information is deleted or anonymized.

06 · Your Rights and Choices

You may:

• Access and modify account information through settings
• Request copies of personal data in machine-readable formats
• Request data deletion (subject to legal limitations)
• Unsubscribe from promotional emails
• Manage cookie preferences through browser settings

Contact: legal@trove.com

07 · Data Security

We have implemented reasonable administrative, technical, and physical security measures to protect personal information. However, no method of transmission over the Internet is 100% secure.

08 · Children's Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect personal information from children under 18. Parents concerned about child data should contact legal@trove.com.

09 · International Data Transfers

Trove operates from the United States and processes data on U.S. servers. By using our Services, you consent to the transfer of your data to the U.S. and other countries where protections may differ from your local laws.

10 · Changes to Our Privacy Policy

We may update this policy from time to time, revising the "Last Updated" date and providing notice of material changes. For questions, contact legal@trove.com.